Customer Help
Your happiness team is always waiting to assist you!
+27 87 092 7908
Common purchase queries answered
Orders and Shipping
Items listed are in stock and ready to ship immediately on payment.
Follow the simple prompts under the “My Account” section
Pop us an email or call us, and we can ammend it to the correct adress for you.
Simply log into your account and go to orders to view the status of your order
No we dont keep any record of credit card numbers. Our payments are processed by Payfast.
No we are not VAT registered as yet.
We shipm to countries within the EU and SADC region only. Special arrangements can be made for countries that are not in these regions.
As far as possible yes. In some cases where back-order or pre-order items are bundled with in stock items, the order will be split accordingly so to make sure you get your items as quickly as possible.
If you need to swap an item
Returns and Exchanges
You have 30 days to return your products for a full refund, provided it is in original saleable condition. Worn and scratched watches will not be accepted. Watches where sizing has been changed will not be accepted for return.
Please let us know immediately, we will rectify at our expense.
All items are dilligently checked before shipping, so this may have happened in transit. Let us know immediately so that we can arrange to exchange and rectify it for you. We will do all the nessacary arrangements with couriers, no nee for you to waste your time.
Please contact us as we have preffwered couriers and will handle all the arrangements for you. The only thing you have to do is have it boxed and ready for collection at an convienient time for you!
Pop us an email or call us, and we can ammend it to the correct adress for you.
Yes, kindly let us know within an hour of ordering as we package and ship within 2 hours of order confirmation.
Yes you may, backorder and pre order items will be clearly indicated on our site.