Customer Help
Your happiness team is always waiting to assist you!
+27 87 092 7908
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Items listed are in stock and ready to ship immediately on payment.
How do I create an account?
Follow the simple prompts under the “My Account” section
How do I change my shipping address?
Pop us an email or call us, and we can amend it to the correct address for you.
How do I track the status of my order?
Simply log into your account and go to orders to view the status of your order
Will you keep my credit card information on file?
No we don’t keep any record of credit card numbers. Our payments are processed by Payfast.
Do you charge sales tax?
No we are not VAT registered as yet.
Do you ship to my country?
We ship to countries within the EU and SADC region only. Special arrangements can be made for countries that are not in these regions.
Will my items come in one package?
As far as possible yes. In some cases where back-order or pre-order items are bundled with in stock items, the order will be split accordingly so to make sure you get your items as quickly as possible.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
You have 30 days to return your products for a full credit, provided it is in original saleable condition. Worn and scratched watches will not be accepted. Watches where sizing has been changed will not be accepted for credit.
I received the wrong item
Please let us know immediately, we will rectify at our expense.
My order arrived damaged
All items are diligently checked before shipping, so this may have happened in transit. Let us know immediately so that we can arrange to exchange and rectify it for you. We will do all the necessary arrangements with couriers, no need for you to waste your time.
Where should I mail my authorized return?
Please contact us as we have preferred couriers and will handle all the arrangements for you. The only thing you have to do is have it boxed and ready for collection at a convenient time for you!
What do I do if I entered an incorrect shipping address?
Pop us an email or call us, and we can amend it to the correct address for you.
Can I change or cancel an order after I’ve submitted it?
Yes, kindly let us know within an hour of ordering as we package and ship within 2 hours of order confirmation.
Can I pre-order an item that is sold out?
Yes you may, backorder and pre order items will be clearly indicated on our site.